You said, we did

Suzie Normanton, EASD e-Learning’s Accreditation and Feedback Lead, reports on the feedback we’ve received over recent months – and what’s been done to address it.

Learner feedback aims to give learners a voice and help the EASD e-Learning team to understand what is working well but also to enable us to make changes that will improve the experience for learners engaging with our programme. Feedback helps us to keep our courses up to date and evidence based – and to identify and resolve technical issues.

It is also important that learners know their feedback is taken seriously. The e-Learning team aims to review regularly the learner feedback it receives from learners who complete the module feedback form or email us via [email protected]. We try to respond as quickly as possible to resolve reports of technical or content issues and to keep the person providing feedback informed of our actions.

September to December 2022

This four-month period saw a fall in the number of learner feedback forms about individual modules submitted. Eight learners provided feedback, with some learners completing forms about more than one module they engaged with, resulting in 16 forms being completed.

As you engage with one or more of our e-Learning modules, we would encourage you to complete our short learner feedback form as this does help us monitor the quality of our courses and modules, identify any errors and feed into our periodic review process to ensure our courses and modules remain up to date and relevant. Alternatively, we welcome feedback on any aspect of our e-Learning programme and you can contact us direct via: [email protected]

What you have said recently about our courses and modules?

When asked to rate their satisfaction with a module, every learner said they were either very satisfied (87%) or satisfied (13%) with the module they had engaged with.

Which parts of the module were most useful?

• 57% of the forms we received reported that all parts of the module were useful

Qualitative feedback included the following:

• I enjoyed the presentation. The lecture and transcript format were helpful to review. (Technology and type 1 diabetes, module 1)
• The explanation of the cause of type 2 diabetes and the details about trials (Lifestyle intervention, module 1)
• Clear explanations. The suggested ways to counsel patients. (Lifestyle intervention, module 1)
• Explaining how in the future we could guide our treatment using genetics and microbiome (Phenotypic variability, module 1)
• Clinical cases (Obesity and diabetes, module 1)

How could our modules be improved?

Of the 16 forms received, 13 (81%) stated that no improvements were needed. The specific suggestions for module improvement included:

• Perhaps a brief explanation of the drugs in the case studies. I’m a health coach for DPP, so we only discuss lifestyle interventions. (Lifestyle intervention, module 1)
• More case discussions, especially on unexpected complications. (Diabetic ketoacidosis, module 1)

Clinical application of learning

One type of feedback we are always particularly interested to receive is information about how learners plan to apply what they have learnt from our modules to their own practice. Here are some of the examples from recent months of how learners stated they would apply learning from a module in their practice:

• Improving my DKA management skill, educating on DKA prevention. (Diabetic ketoacidosis, module 1)
• Being better able to explain the cause of prediabetes and diabetes to my patients (Obesity and diabetes, module 1)
• Being better able to deal with more detailed questions from the group as I now have a greater understanding of the mechanisms involved, so I’ll be better equipped to explain why group members who are not overweight a) are prediabetic and b) would benefit from weight loss. (Lifestyle intervention, module 1)
• Having developed a better understanding of the topic and certainly will do my clinics with better confidence now. (Technology and type 1 diabetes, module 1)

Please do continue to send us your feedback, either by filling in the learner feedback form when you complete a module or directly via: [email protected].

Any opinions expressed in this article are the responsibility of the EASD e-Learning Programme Director, Dr Eleanor D Kennedy.